IT Specialist

Position Overview:

You will partner closely with the People Operations Manager and VGV's external IT consultants to drive and manage IT processes/administration at Very Good Ventures. You are flexible and process driven, with knowledge of IT Security best practices, device management, cloud systems, and how to find solutions for a scaling organization.

Your primary focus is ensuring that employees at VGV have access to necessary systems and resources to ensure a smooth full-cycle IT experience and drive business results. You will also be responsible for updating and maintaining policy related documentation to ensure internal compliance of VGV's IT policies.

Complexity and ambiguity are a part of a growing organization, the person in this role will need to proactively identify opportunities for process improvement, propose and implement solutions, with the ability to manage changing priorities.

Key Responsibilities:

• IT Security Policy Compliance: Ensure all IT systems and activities are in strict adherence to established IT security policies and best practices. Regularly review and enforce security protocols to protect the organization from vulnerabilities.
• Documentation & Change Management: Maintain and update accurate documentation related to change management processes. Track and document system changes, updates, and incidents to ensure transparency, compliance, and audit readiness.
• Provisioning & Deprovisioning of Tools/Systems: Manage the provisioning and deprovisioning of user accounts, software tools, and systems. Ensure timely access for new employees and secure removal of access when employees leave or change roles.
• Hardware Lifecycle Management: Manage our inventory of devices and ensure that laptops and other IT-related hardware are deployed to the team prior to their start date and securely retired at the end of their lifespan.
• Process Improvement: Identify opportunities for process optimization and efficiency improvements across IT systems and workflows. Work with cross-functional teams to implement automation and best practices that streamline IT operations.
• IT Infrastructure Management: Oversee and maintain the organization's IT infrastructure, including cloud systems, hardware, and software. Collaborate with internal teams and external vendors to troubleshoot, repair, and upgrade systems as necessary.
• Help Desk Support: Provide support, ensure system reliability, and troubleshoot hardware, software, and network issues for employees, and serve as the key point of contact for IT-related inquiries.
• Monitor IT Systems & Performance: Regularly monitor IT systems to ensure proper functionality, performance, and security. Proactively address potential issues before they impact operations.

Qualifications:

• 3 - 5 years of expertise in IT coordination, IT support, or systems administration (preferably at a tech company)
• Previous experience working in Help Desk
• Strong internal customer service skills and enjoy working with others
• Experience managing and troubleshooting a fleet of Mac devices is strongly preferred
• Strong knowledge of IT security best practices, tools, and protocols
• Exposure to basic cybersecurity concepts like least privilege access and endpoint protection
• Familiarity with IT infrastructure management, specifically SAAS/cloud-based systems
• Prior experience managing Identity and Access Management (IAM) systems and familiarity around best practices for onboarding and offboarding users
• Experience with change management and documentation best practices
• Ability to troubleshoot and resolve technical issues efficiently
• Strong problem-solving skills with a focus on continuous improvement
• Ability to prioritize and organize your time to get things done often under deadlines
• No job is too big or too small
• You are driven to improve processes and systems, and are naturally "a doer"
• Good listener and strong communicator (written and verbal)
• Organized and detail-oriented
• Have experience managing confidential information with discretion
• Google Workspace Admin experience is required
• Startup experience is a plus
• English written and verbal proficiency is a must (C1 or C2)
• Resume must be in English

Nice to have:

• Experience working for a company actively involved in achieving SOC 2 Type 2 compliance
• Interest in emerging AI tools and their use as a force multiplier in the business
• Ability to hook up company data into data lakes and AI tools

Total Rewards

Total Rewards

VGV wants all employees to be supported in their personal and professional development, so we take a comprehensive approach to compensation and benefits. We benchmark every role based on location and against comparable companies to ensure competitiveness; however, actual compensation is highly dependent on numerous factors such as location, experience, knowledge and skills, qualifications and other job-related factors.

Benefits

• Passion and enthusiasm for what we create.
• REMOTE first and global company.
• Subsidized health coverage.
• Generous parental leave.
• Paid Time Off.
• End of year company shut down (December 25, 2025 - January 1, 2026), in addition to observing company holidays.
• Other benefits available based on location.