Empleos de customer service

Provides timely and accurate record-keeping and reporting for O2C processes following standard practices and procedures.

• Executing dunning process and performing cash collection processing.
• Managing blocked sales orders and deliveries.
• Preparing customer aging analysis and post income payments on customer accounts.
• Operating under supervision and developing an understanding of the business, including product, industry, and client knowledge.

Key responsibilities include:

• Support migration of O2C processes from countries throughout Americas to San Jose, Costa Rica
• Prepare O2C related process documentation (process maps and work instructions)
• Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales)
• Perform cash management activities including cash allocation, bank statements reconciliation and intercompany payments
• Research and solve payment discrepancies and monitor customer accounts details for non-payments and delayed payments
• Maintain customer accounts and reconciliation to identify unresolved/unpaid open items
• Support resolution of escalated AR, credit issues, dispute management and ensure timely resolution
• Execute periodically O2C reporting or upon request KPI’s measurements
• Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine
• Ensure robust compliance environment with applicable policies, procedures and processes
• Execute the cash application process as per company’s policy

Experience:

• Minimum 6 months of experience in a financial shared service center supporting multiple countries / business units will be an asset, University graduate; no experience
• Diversified Industrial Products/Manufacturing industry experience preferred
• Prior experience in finance & accounting functions in a shared services environment
• Ability to work in culturally diverse teams with many levels of personnel
• Ability to work with deadlines
• Experience with ERPs as a plus

Knowledge:

• Undergraduate degree in Finance / Accounting / Business Administration
• Strong written and oral communication skills
• Very good command of English
• Accounting background
• Good analytical skills.
• Ability to identify and resolve problems
• Good communication skills