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The Role

• Perform duties related to reception/switchboard, including call and visitor handling on site 5 days a week.
• Provide meeting support, e.g. ensure meeting spaces are stocked and tidy, organize catered meals and provision special equipment.
• Manage print, post and courier services.
• Oversee stationary supplies and stock levels. Place orders and maintain proper records.
• Print, bind and produce client reports/proposals/other materials in a timely and accurate manner
• Monitor Facilities Services E-mailbox/phone/Service ticket status and respond promptly to inquiries.
• Help maintain overall cleanliness and order of office space; ensure equipment is maintained.
• Work with building management and office management to arrange repairs and maintenance.
• Assist in coordination of workstation move and other space adjustments.
• Maintain up-to-date Emergency Procedures and business continuity documents; assist with Emergency Notification System tests, registrations and records.
• Assist with on-boarding of new colleagues, including IT requirements and other Service Now tasks.
• Provide colleagues with a working telephone/voice handset.
• Help manage business records, e.g. update file management systems.
• Perform other Facilities Services duties as assigned by the Facilities Services Leader/Manager/Sup.

The Requirements

• Exceptional customer service skills
• Strong interpersonal skills, and the ability to deal professionally with clients, vendors and associates on the phone and in person
• Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency
• Reliable and punctual
• Strong organizational skills, with demonstrated ability to multi-task and prioritize effectively
• Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate
• Good knowledge of Microsoft Office suite and Outlook
• Knowledge of AV equipment and limited technology in a meeting environment
• 1-2 years experience in a professional office environment providing general office and/or facilities support
• May occasionally require additional commitment outside of normal business hours
• High School diploma, certificate or official equivalent is minimum education required
• Reception services experience

Equal Opportunity Employer