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Content Moderator - Uruguay 2024 - job post

Alorica
19,032 evaluaciones
Uruguay
Respondió el 75 % o más de las postulaciones en los últimos 30 días; normalmente, en el transcurso de 1 día.
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Ubicación

Uruguay

Descripción completa del empleo

GET TO KNOW ALORICA:

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a

global leader in customer service and experience, serving the world's biggest brands with

tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY:

Your mission (should you choose to accept it) is to offer customer support through phone,

to customers who have questions, concerns or confusion around a product or service.

You're literally the voice of the brand, and a strong relationship between our clients and

their customers starts with you.

Principal Responsibilities:

  • Communicate via inbound and outbound telephone calls with customers

  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information

  • Accurately document and update records in required systems

  • Generate fees and up-sell wherever possible

  • Understand all programs, systems, and procedures necessary to perform job effectively

  • Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts

Qualifications:

  • High School Diploma and/or Highest Level of Education Certification/Diploma

  • Must be bilingual in English and Spanish, both oral and written language skills, depending on program

  • Ability to maintain the highest level of confidentiality

  • Ability to work in a team fostered environment

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.
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