Following the guidelines and policies pre-established by Amazon.com, in English attend an average of 60 calls a day, keeping the client online, listening to their demands to proceed with the solutions while registering all the actions in CRM.Study, understand and search on-line during the call for the indicated troubleshooting for the purchased product and the reported contingency, dealing with the client in order to go from frustration to website loyalty throughout 24/7 Support that is available to indicate the solutions that allow customers to enjoy all the functionalities of the product.
Identify factory problems, proceed to return or replace a new unit.
100% Bonuses obtained made up of various pre-established quality and productivity indices that allowed monetization that, in conjunction with the salary, resulted in an acceptable job offer in the Outsourcing market average.
Bonuses, Shifts, CRM, Key Skills, Tranning
working through outsourcing partner
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